Terms of Service

TERMS OF SERVICE

Last Updated: November 5, 2026

Welcome to WULVATO. These Terms of Service govern your access to and use of https://wulvato.com and any purchases made through our online store.

By visiting our website, browsing our products, or placing an order, you agree to these Terms, subject to any rights that cannot legally be excluded or limited under applicable law.

Please read these Terms carefully before using our website or purchasing our products.

1. ABOUT WULVATO

WULVATO is an independent online store offering children's toys and playful products, including educational toys, building and construction toys, interactive toys, and creative play products.

Our goal is to provide customers with a convenient shopping experience and a selection of products for different interests and play activities.

WULVATO is operated by:

Operated by:
Shenzhen Bozhongming Advertising Media Co., Ltd.

Business License Entity:
Shenzhen Bozhongming Advertising Media Co., Ltd.

Registered Address:
Room A401, Baofengyuan, No. 1001 Jindaotian Road, Dongxiao Community, Dongxiao Subdistrict, Luohu District, Shenzhen, Guangdong, China.

Email:
service@wulvato.com

Customer Service:
+1 651-346-0475

Website:
https://wulvato.com/

2. PRODUCT INFORMATION

We make reasonable efforts to display accurate product descriptions, images, colors, dimensions, specifications, age recommendations, and pricing on our website.

Actual product colors and appearances may vary slightly due to screen settings, lighting conditions, manufacturing variations, and device display characteristics.

Product availability, specifications, packaging, and displayed information may change from time to time.

Customers should carefully review the product descriptions, dimensions, instructions, age recommendations, and applicable safety warnings before placing an order.

Products should be used according to their instructions and intended purposes.

We reserve the right to correct errors, update product information, and discontinue products where permitted by applicable law.

If a material error affects an order you have placed, we may contact you to discuss an appropriate resolution.

3. ORDERS AND ACCEPTANCE

When you place an order through our website, you submit an offer to purchase the selected products under these Terms.

After successfully submitting an order, you should receive an order confirmation email.

An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance of the order.

We reserve the right to review, refuse, or cancel an order where permitted by law, including in circumstances involving:

Suspected fraudulent or unauthorized transactions.
Payment authorization or processing issues.
Incorrect pricing or product information.
Product unavailability.
Inaccurate or incomplete order information.
Other legitimate operational or legal reasons.

If we cancel an order after payment has been received, any applicable refund will be issued to the original payment method.

4. PRICING AND PAYMENTS

Product prices and applicable shipping charges are displayed on our website and during checkout.

Our standard shipping fee is $5.99 USD, unless a different shipping charge is displayed for the applicable order.

Available payment methods are those presented at checkout.

You agree to provide current, complete, and accurate billing, shipping, and contact information when placing an order.

Payments are processed through the payment services made available at checkout and are subject to the applicable payment provider's terms and security practices.

We reserve the right to correct pricing or payment-related errors where permitted by applicable law.

5. SHIPPING AND DELIVERY

Orders are generally processed within 1–3 business days after payment confirmation.

Estimated shipping time is 10–20 business days after dispatch.

Including order processing, the estimated total delivery time is approximately 11–23 business days.

Our orders are shipped from our warehouse in Shenzhen, China.

A tracking number will be provided after your order has been shipped.

Please allow approximately 24–48 hours for the first tracking update to appear after shipping information becomes available.

If tracking information remains unchanged for more than 7 business days, please contact our customer service team for assistance.

Delivery estimates are not guaranteed and may be affected by customs procedures, carrier operations, holidays, weather, and other circumstances outside our reasonable control.

For complete shipping information, please refer to our Shipping Policy.

6. RETURNS AND REFUNDS

Return requests must be submitted within 14 calendar days after delivery.

Standard returns require items to be unused and in their original condition, with original packaging and accessories where applicable.

For damaged, defective, incomplete, or incorrect items, customers should contact us within 7 calendar days after delivery and provide relevant information and supporting photographs or videos where applicable.

For buyer-related return reasons, such as a change of mind or ordering the wrong item, the customer is responsible for return shipping costs.

For verified damaged, defective, or incorrect items, WULVATO will cover reasonable return shipping costs.

Exchanges may be requested through our customer service team and are subject to product availability.

Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on the payment provider or financial institution.

Please contact us before sending any item back so that we can provide the appropriate return instructions.

For complete information, please refer to our Return & Refund Policy.

7. ORDER CANCELLATIONS

Customers may contact us to request an order cancellation before the order has been shipped.

Cancellation requests are subject to the actual processing and shipping status of the order.

Once an order has been shipped, it cannot be directly cancelled.

If your order has already been shipped and you no longer wish to keep the item, please contact our customer service team for assistance under our Return & Refund Policy.

8. WEBSITE USE

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

Use our website for fraudulent or unlawful activities.
Attempt unauthorized access to our website or related systems.
Interfere with website operations or security.
Upload or transmit malicious code.
Submit false, misleading, or unauthorized information.
Interfere with other customers' use of our website.

We reserve the right to restrict or suspend access where reasonably necessary to protect our website, customers, services, or legitimate business interests, subject to applicable law.

9. INTELLECTUAL PROPERTY

Website content, including text, graphics, logos, photographs, design elements, and other materials, may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially exploit our website content without prior written permission, except where permitted by law.

All rights not expressly granted remain reserved by their respective rights holders.

10. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or use third-party services, including e-commerce hosting, payment processing, shipping, analytics, and advertising services.

Third-party services operate independently and may be subject to their own terms, privacy policies, and operational practices.

We are not responsible for the content, policies, availability, or practices of independent third-party websites or services that we do not operate.

Your use of those services may be governed by their respective terms and policies.

11. LIMITATION OF LIABILITY

To the extent permitted by applicable law, WULVATO shall not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or inability to access our services.

We do not guarantee that our website will always operate without interruptions, errors, or technical issues.

Nothing in these Terms excludes or limits any liability, warranty, or consumer right that cannot legally be excluded or limited under applicable law.

Nothing in this section is intended to affect any mandatory consumer protections available to you.

12. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes in our business operations, website features, services, or applicable legal requirements.

Any revised version will be published on this page with an updated Last Updated date.

Your continued use of our website after updated Terms are published will be subject to applicable law and the revised Terms.

13. GOVERNING LAW

These Terms are subject to applicable laws and regulations.

Nothing in this section is intended to deprive consumers of mandatory rights or protections available under the laws applicable to their purchases or place of residence.

Where a particular consumer protection law applies, nothing in these Terms is intended to override those mandatory protections.

14. CONTACT US

If you have questions about these Terms of Service, your order, or our website, please contact us: