Shipping & Delivery
SHIPPING & DELIVERY POLICY
Last Updated: November 5, 2026
Thank you for shopping with WULVATO.
We aim to process orders carefully and provide clear, reliable information about shipping, delivery estimates, and order tracking.
Please review the following shipping information before placing your order.
1. SHIPPING DESTINATIONS
WULVATO offers worldwide shipping to destinations supported by our shipping services.
Available shipping destinations may vary depending on carrier coverage, local regulations, customs requirements, product restrictions, and other operational considerations.
The shipping destinations available for your order will be displayed during checkout.
We reserve the right to restrict shipments to certain locations where delivery services are unavailable or shipping is prohibited by applicable laws or regulations.
2. ORDER PROCESSING TIME
Orders are generally processed within 1–3 business days after payment confirmation.
Orders are not normally processed or shipped on weekends or public holidays.
During peak shopping periods or periods of increased order volume, processing may take slightly longer.
Once your order has been processed and shipped, tracking information will be provided through the available order or shipping notification channels.
If we become aware that your order cannot be shipped within the stated processing timeframe, we will contact you regarding the delay and available options, including cancellation and a refund where applicable.
3. SHIPPING TIME
Our orders are shipped from our warehouse in Shenzhen, China.
Estimated international shipping time is 10–20 business days after dispatch.
The estimated total delivery time is approximately 11–23 business days, including order processing.
These timeframes are estimates, not guaranteed delivery dates.
Actual delivery times may vary depending on:
-
Customs clearance procedures.
-
Shipping carrier operations.
-
Destination country and local delivery arrangements.
-
Weather conditions.
-
Public holidays and peak shopping periods.
-
Other circumstances beyond our reasonable control.
We appreciate your understanding when unexpected shipping delays occur.
4. SHIPPING FEES
Our standard shipping fee is $5.99 USD.
The applicable shipping cost will be displayed during checkout before you complete your purchase.
If a different shipping charge applies to your order, the amount displayed at checkout will be the applicable charge for that order.
Please review the shipping information carefully before submitting your payment.
5. ORDER TRACKING
Once your order has been shipped, we will provide a tracking number through the available order or shipping notification channels.
After shipping information becomes available, please allow approximately 24–48 hours for the first tracking update to appear.
Tracking information may not update immediately because carriers need time to receive and scan the shipment.
You can use the tracking number provided to follow your package throughout the delivery process.
6. CUSTOMS DUTIES AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Unless otherwise stated during checkout, these charges are not included in the product price or standard shipping fee.
Customers are responsible for applicable customs duties, import taxes, VAT, and other import-related charges.
These charges are determined by the relevant customs authorities and may vary depending on the destination country, product classification, and applicable regulations.
Customs inspections, documentation requirements, or payment of import charges may affect the estimated delivery timeframe.
We recommend checking the applicable import requirements in your country before placing an order.
7. SPLIT SHIPMENTS
Orders containing multiple products may occasionally be shipped in separate packages depending on product availability, fulfillment arrangements, or shipping carrier requirements.
If your order is shipped in multiple packages, tracking information may be provided separately for each shipment.
Receiving one package before another does not necessarily mean that the remaining items have been lost.
Please contact us if you have questions about an order containing multiple shipments.
8. ORDER CHANGES AND ADDRESS CORRECTIONS
If you need to request a change to your shipping address or other order details, please contact our customer service team as soon as possible.
Requests are subject to review and cannot be guaranteed once order processing or shipment preparation has begun.
Once an order has been shipped, we may be unable to change the shipping address or redirect the package.
Please carefully review your shipping information before completing checkout.
9. DELAYED OR MISSING PACKAGES
If your tracking information has not updated for more than 7 business days, please contact our customer service team.
You should also contact us if your package appears significantly delayed or if you believe it may be missing.
To help us investigate, please provide:
-
Your order number.
-
Your tracking number, if available.
-
A brief description of the issue.
Our team will review the available shipment information and assist with checking the delivery status with the carrier where possible.
If a shipment is confirmed lost, we will review the circumstances and discuss an appropriate resolution in accordance with applicable consumer protection laws.
Please note that delivery investigations may require additional time depending on the carrier's response.
10. CONTACT US
If you have questions about shipping, delivery estimates, or order tracking, please contact us:
Operated by:
Shenzhen Bozhongming Advertising Media Co., Ltd.
Business License Entity:
Shenzhen Bozhongming Advertising Media Co., Ltd.
Email:
Customer Service:
+1 651-346-0475
Registered Address:
Room A401, Baofengyuan, No. 1001 Jindaotian Road, Dongxiao Community, Dongxiao Subdistrict, Luohu District, Shenzhen, Guangdong, China.
Website:
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Mountain Time (MT).
Response Time:
24–48 hours.
Thank you for choosing WULVATO. We appreciate your patience and understanding throughout the delivery process.