Return & Refund Policy
RETURN & REFUND POLICY
Last Updated: November 5, 2026
At WULVATO, we want you to feel confident when shopping with us. We aim to make our return and refund process clear, straightforward, and convenient.
Whether you purchase educational toys, building toys, interactive toys, or creative play products, please review the following conditions before submitting a return or refund request.
1. RETURN ELIGIBILITY
You may request a standard return within 14 calendar days after delivery.
To be eligible for a standard return, items must:
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Be unused and in their original condition.
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Remain unwashed, undamaged, and complete.
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Include original packaging, accessories, and components where applicable.
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Include all parts and instructions originally supplied with the product, where applicable.
Please contact our customer service team before sending any item back.
Return requests are subject to review and must comply with applicable consumer protection laws.
2. HOW TO REQUEST A RETURN
To request a return, please follow these steps:
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Email us at service@wulvato.com.
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Include your order number and the reason for your return.
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Wait for our customer service team to review your request.
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Follow the return instructions and return address provided by our team.
Important: Please do not send returned items to our registered business address unless our customer service team specifically instructs you to do so.
Unauthorized returns may experience processing delays.
3. RETURN SHIPPING COSTS
Return shipping costs depend on the reason for the return.
Buyer-Related Returns
For change of mind, ordering the wrong item, or other buyer-related reasons, the customer is responsible for applicable return shipping costs.
Damaged, Defective, or Incorrect Items
For verified damaged, defective, or incorrect items, WULVATO will cover reasonable return shipping costs.
If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 7 calendar days after delivery.
Please include your order number and clear supporting photographs or videos where applicable so that our team can review the issue.
4. EXCHANGES
Exchanges are available upon request.
Please contact our customer service team before sending an item back.
All exchanges are subject to product availability and confirmation by our team.
If the requested replacement item is unavailable, our customer service team will discuss an appropriate alternative in accordance with applicable consumer protection laws.
5. ORDER CANCELLATIONS
Cancellation requests may be submitted before an order has been shipped.
Please contact our customer service team as soon as possible if you wish to cancel an order.
Once an order has been shipped, it cannot be directly cancelled. You may contact us for assistance under this Return & Refund Policy.
6. REFUNDS
Once your returned item has been received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days after approval for the refund to be processed and reflected in your account.
The actual posting time may also depend on your payment provider or financial institution.
If your refund has not appeared after this period, please contact our customer service team for assistance.
7. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive an item that is damaged, defective, incomplete, or incorrect, please contact us within 7 calendar days after delivery.
To help us review your request, please provide:
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Your order number.
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A description of the issue.
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Clear photos or videos showing the problem, where applicable.
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Information about any missing components or accessories, where applicable.
Our customer service team will review the information and provide an appropriate resolution in accordance with applicable consumer protection laws.
For verified damaged, defective, or incorrect items, WULVATO will cover reasonable return shipping costs.
Please contact us before returning the item so that we can provide the appropriate instructions.
Nothing in this policy is intended to limit any consumer rights or legal protections that cannot legally be excluded or restricted.
8. CONTACT US
If you have questions about returns, exchanges, or refunds, please contact us:
Operated by:
Shenzhen Bozhongming Advertising Media Co., Ltd.
Business License Entity:
Shenzhen Bozhongming Advertising Media Co., Ltd.
Email:
service@wulvato.com
Customer Service:
+1 651-346-0475
Registered Address:
Room A401, Baofengyuan, No. 1001 Jindaotian Road, Dongxiao Community, Dongxiao Subdistrict, Luohu District, Shenzhen, Guangdong, China.
Website:
https://wulvato.com/
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Mountain Time (MT).
Response Time:
24–48 hours.
Thank you for choosing WULVATO. We appreciate your trust and look forward to providing you with a positive shopping experience.